The vacancy Are you passionate about making a real difference through supporting vulnerable people, we would love to hear from you! We have a support worker role in our supported housing service in Croydon, Alexandra House. The role is built on customer care, health and safety, flexibility, adaptability and other skills to assist homeless individuals who are unable to live independently, by offering them the practical and emotional support they need to regain their independence. Alexandra House - an 80-bed service for single homeless people aged 18-65. Is conveniently located 3-minute walk from East Croydon station. offering excellent transport links across London and beyond. Parking is available on site for colleagues. The support for each customer is person-centred, requires creative energy and is hugely rewarding for colleagues as well as life changing for our customers. This means embracing a dynamic work environment where each day presents unique challenges, offering valuable opportunities for personal and professional growth. As a support worker, you will manage a caseload of customers and support the team and managers. You will join a lively, supportive, and friendly team to work together to provide an excellent service for adult client group. Our customers come with a range of support needs, such as those associated with mental health, physical health, alcohol and substance misuse, care leaver status, probation, ex-offending, domestic violence, learning disabilities and refugees. Etc You will join a lively, supportive, and friendly team to work together to provide an excellent service for our customers. You will be required to support a caseload of at least 8-12 customers to: Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights, and responsibilities to enable them to move onto to independent living Plan and set targets to achieve and take appropriate action to meet their goals and aspirations Take part in activities and provide them with opportunities that generate aspiration and confidence A key part of the role is enabling customers to gain necessary support from other agencies so you will need to be able to network/build relationships with those in other organisations You need knowledge of safeguarding and how this may apply in the day-to-day work we do as well as. understanding of the reasons why people become homeless. Evolve Housing Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves. Equality, diversity and inclusion are key objectives for us, and we reflect this in our recruitment practices, actively seeking applications from all parts of the community regardless of race, religion or belief, sex, sexual orientation, gender identity, age, or disability. You will need to have the correct right to work in the UK in place, as Evolve does not have a sponsorship license. Please ensure that your answers give a clear outline of how your application meets the criteria for this role using the included job description and person specification. You will need to be able to work shifts on a pre-planned 6 week rolling rota - 4-5 days a week including mornings (from 7am to 15:00), evenings (02:00 to 10pm) Double shift (7am-10pm) - these also include mid shifts and weekends. In return, we can offer you: Over 6 weeks holiday per annum (rising with service) Ability to buy or sell additional one week holiday per annum Employer paid DBS checks Occupational sick pay Employer contributory pension scheme 4 x Life Assurance Medical Cash Back Plan Yulife Employee Assistance & Rewards Programme Cycle to work scheme Full training and induction programme Blue Light Card About us Evolve is a leading homelessness charity in London, providing housing and support to over 1,300 people each year. Our aim is to help children, young people and adults who are homeless or at risk of homelessness to become independent and resilient. We believe in building on people's strengths, aspirations and goals to help them break the cycle of homelessness. We offer a programme of support tailored to meet people's individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life. Please click here for more information about us. Our values Honest We treat homeless, vulnerable people and staff fairly, with respect and with an unconditional positive regard. Inclusive We enable our customers to play a key role in defining and designing the work we do. We develop our managers not to just manage, but to lead their teams. Optimistic We don't pass judgement on customer or staff potential simply based on where they are in their lives at this point in time. Determined We ensure that customers and staff have a solid skills foundation to build their future development on. Passionate We believe that every customer and staff member has the potential to make significant contributions to the organisation, sector, and community; be that through paid employment or volunteering their time. Creative We provide a pathway of opportunity to support customers and staff to achieve their full potential, whatever that may be. What's it like People are at the heart of what we do. We believe our diverse and inclusive organisation empowers and values our people.