Overview
Revenues & Welfare Benefits Apprentice - Level 4
This is a full-time apprenticeship within Cornwall Council’s Customer and Corporate Services Directorate. The role supports the collection of money owed and provision of financial support, including Council Tax and Business Rates, and assessments for Housing Benefit, Council Tax Support, and related schemes. The Assessment, Billing and Collection Team ensures bills are accurate, payments are collected, and support is provided where needed. The team values fairness, accuracy and excellent customer service and seeks to use data and technology to improve services.
Responsibilities
* Assist in managing Council Tax payments by speaking to customers, updating records, and making decisions about discounts and exemptions.
* Help trace people who owe money and support recovery actions.
* Work as part of a team that aims for fairness and accuracy in customer service.
This is a public/customer-facing role that follows the statutory English language requirement for public sector workers.
What You’ll Need to Succeed
* A Level 3 qualification or equivalent
* Level 2 Maths and English (or equivalent)
* Good communication skills to understand customer needs and find best solutions
* Confidence using IT systems like Outlook, Word and Excel
* Ability to organise work and meet deadlines
* Willingness to learn and work as part of a team
* Eligibility to enrol on a Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship
* Open to travelling for training and learning sessions
What You’ll Get In Return
* A competitive salary
* A defined benefit pension scheme based on career average earnings with optional extra voluntary contributions
* Generous annual leave entitlement with the potential to purchase additional leave
* A national award-winning employee health and wellbeing programme
* Employee benefits scheme offering discounts to local and national goods and services
Additional Information
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached in the advert. Save a copy to refer to if invited to interview.
For more information or an informal chat about the role contact Mark Ransom - Assessment, Billing and Collection Manager on 01872 322222 or mark.ransom@cornwall.gov.uk
Application Process
Please attach a supporting statement to your application. You can add Education & Qualifications details manually using the application form timeline or upload your CV. Demonstrate why you are suitable against each point marked as “Application” on the Role Profile with examples from your experience or transferable skills. Guidance on completing your application can be found here – The application process. Applications cannot be edited after submission; contact careers@cornwall.gov.uk with questions.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
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