Job description
We are currently recruiting for a Finance Systems Support Analyst to join our London or Belfast office. As a position in the Group function, this role covers the support of technology solutions for global business objectives and updates to finance process. This means working with people from around the business from start to finish resolving technical issues. Doing so involves:
Providing high quality expert financial systems support to users
Proactively assisting in training and user education.
Creating and maintaining administration and user documentation.
Aiding in the identification of functional improvements and participating in their design, testing and implementation.
Providing project support for solution implementations and rollouts.
ROLE & RESPONSIBILITIES
We structure the team to ensure that all team members learn, develop and mentor on a set of core skills and competencies across all finance applications, depending on experience. New team members will be expected to take time to learn the core skills and applications before specializing. The areas of specialization will be determined by your experience, interests and needs of the business but will help to structure your development throughout your time at A&O Shearman.
Provide high quality and expert financial systems support to our global user community
Manage 3E support calls in a timely manner using the agreed incident management processes and systems
Recording, monitoring and escalation of software bugs and issues
Manage user expectations in a professional and customer orientated manner to provide a high-quality customer service
Continuously strive to improve service, processes and use of Finance Systems Daily monitoring and maintenance of the Finance Systems
Assist in the maintenance and coordination of system setups and security
Actively engage in projects being undertaken to improve finance systems
Assist with the design of functional improvements and provide software testing to ensure solution meets requirements and is ready for implementation
Aid in the identification of functional improvements by business partnering with BA and Development teams, and subsequent logging of changes within development tracking systems
Aid in the identification of areas for performance improvement and assist IT in the analysis and testing of subsequent solutions
Perform the 3E month-end and year-end processes (on a rota basis)
Develop a deep understanding of customised Elite 3E solution and peripheral integrated systems
Create and maintain administration and user documentation.
Ensure all relevant documentation is stored and published within appropriate systems (i.e. virtual files and Intranet)
Assist in the creation and maintenance of training documentation and scripts.
Assist in the provision of training courses as required, to ensure all Finance users have the appropriate knowledge for their role
Support and provide cover for other Finance Systems
Support Analysts within the Finance Systems Group team Support hours are from 7 am to 7 pm UK time, therefore being able work in shift patterns on a rota or as needed basis.
KEY REQUIREMENTS
Essential
Experience of finance and practice management systems is necessary (Elite 3E preferred).
Willingness to learn new systems and underlying technologies (e.g SQL and reporting concepts) to problem solve.
Excellent finance transactional processing knowledge gained within a Finance operational or systems role
Excellent communication and negotiation skills in a service-oriented environment
Ability to multi-task and work under pressure with excellent time management skills
Although teamwork is vital, needs to be able to work on their own, therefore taking the initiative and having a desire to get the job done
Ability to adapt to and implement change
A flexible approach and a can-do attitude is a must
Experience working in a global organisation with complex structures
Ability to work with others remotely essential as team is split over multiple locations and the reach of the support provided is global.
Experience within a support and training function
Desirable
Strong technical knowledge in the area of billing.
Track record of driving systems support operations and internal delivery projects.
Strong customer management and communication skills.
Ability to manage competing priorities and drive continuous improvement.
Experience of mentoring and coaching other analysts and fostering skill development.
Ability to oversee testing of new system features and upgrades.
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working for a minimum of 60% of your time ( i.e. three days per week for a full time role ) in accordance with our hybrid working policy.
Additional information - External
A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the worlds most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the worlds leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
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