Bury St Edmunds Volkswagen are now looking for experienced and well-presented showroom hosts to cover the opening hours of the showroom on a Saturday. Hours of work will be: 9:00 – 17:00 Saturday (one hour lunch).
As a showroom host on our front desk, you will play the most important role at Bury St Edmunds Volkswagen. You create the first impression when a guest arrives – and you're the final memory they take with them when they leave.
You are right at the very heart of the action, with the power to make a real difference to people's day. Providing a warm and professional welcome to all visitors to Ipswich Volkswagen. Ensuring the reception desk is manned and deal with email and telephone queries in a timely and professional manner.
You will ensure the smooth running of all facilities in the office including the management of meeting rooms and associated requirements.
Key Responsibilities include:
* Welcome each customer to the business, ensuring an immediate and friendly greeting is provided, establishing their individual needs in order to professionally hand them over to the most appropriate colleague
* With your strong interpersonal skills and confident manner, you will create a positive experience for all customers when visiting/contacting the business
* Provide additional telephony support to colleagues where demand requires additional support across all departments
* Ensure all customers are well attended to, providing a comprehensive hosting service for the duration of their visit to the business
* Maintain knowledge of the products and services in order to provide appropriate levels of support to all enquiring customers, and maintaining a commercial awareness to identify and respond to any opportunities to promote the products/services available
* You will be a Marriott Motor Group 'Brand Ambassador', ensuring the presentation of all retail areas of the business are continually maintained to the highest of standards, along with ensuring compliance of health & safety and Brand/Commercial legislation
* Highly motivated with strong enthusiasm for the Brand as well as an affinity for technology; you will enjoy, and be encouraged, to go 'the extra mile' for all customers.
* Provide administrative support to all departments where required, including but not limited to; data input/verification, document auditing, transmission and submission.
* Assist by pro-actively recognising and acting upon the need to support customers and colleagues
The successful candidate will:
* Be of immaculate presentation
* Have excellent communication manner including face to face, over the phone and email
* Be a real team player
* Be flexible to help out with any additional duties as needed
* Be computer-literate
If you would love to be part of our Marriott Motor Group family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Job Type: Part-time
Pay: £7.55-£12.21 per hour
Benefits:
* Additional leave
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
* Store discount
Ability to commute/relocate:
* Bury St. Edmunds IP32 6NL: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer Service: 1 year (required)
Work Location: In person