Stylist
Work Pattern
Sun: 9.00-5
Mon: 7.00-3
Tue: 10.00-6
Wed: 7.00-3
Thur: 10.00-6
Fri: 7.00-3
Sat: 10.00-18.00
You must be over 18 to apply for this position to comply with Health & Safety regulations.
Purpose
* To deliver a great shopping experience for customers, putting customers before tasks every time.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels brilliantly well.
* Be the voice of our customer to help us continually improve.
Key Accountabilities
* Dress and style mannequins to agreed standards each launch and throughout the season as required.
* Deliver seasonal Window implementation.
* Deliver ‘best in town’ standards through presentation standards, VM Principles, availability, and keeping the store clean and tidy.
* Work alongside C&H colleagues to ensure correct implementation of POS each season.
* Serve customers efficiently and brilliantly well – on the shop floor and at service points.
* Utilize all digital tools and communication channels effectively.
* Share customer and colleague feedback to help us improve.
* Share knowledge and experience with colleagues to support others in building skills and confidence.
* Own learning & development and proactively access digital learning solutions.
* Know the daily sales targets, priorities, promotions & selling opportunities.
* Have great product knowledge to sell and recommend products and services.
* Proactively engage with customers to understand their needs and make recommendations.
* Understand store priorities and their part to play.
* Complete tasks with pace and in line with SOPs.
* Minimize cost and waste through good process practice.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and the role they play.
* Committed to delivering excellent work fast with great attention to detail.
* Open to and acts on feedback, asking for this regularly.
* Set performance objectives for self in conjunction with the line manager and in line with business plans.
* Take accountability for planning and managing own work efficiently to ensure objectives are met.
* Be curious and ask questions to challenge the status quo.
* Effectively communicate intentions to others; ensure communication is clear and simple.
* Be in control of reactions and consider how to share perspectives to create better reactions for the team.
* Cope well with change and work challenges, recovering quickly from their impact.
* Build positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
* Comprehensive styling skills applicable across in-store visual elements and windows.
* Strong knowledge of Visual Merchandising principles.
* Contribute to store sales and cost control.
* Work across the store to get things done right the first time within timescales.
* Comprehensive knowledge of customer shopping channels.
* Good level of product knowledge and services across the store.
* Up-to-date knowledge of the commercial operation and brilliant basics.
* Good level of digital capability and use of digital tools and applications.
* Understand customer needs and spot selling opportunities.
* Adapt to change.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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