We're looking for a Sales Operations Coordinator who can support an internationally operating sales team by processing customer orders, coordinating progress across departments, and managing a large pool of sophisticated demonstration equipment.
This role provides essential operational and administrative support to an internationally operating sales team, ensuring seamless coordination across events, logistics, and customer interactions. It involves actively managing a diverse pool of high‑performance demonstration equipment, maintaining exceptional standards of organisation and readiness. The position is responsible for accurately processing customer purchase orders within the ERP system, following established quality procedures while contributing to ongoing process improvements.
A key part of the role is maintaining clear communication of delivery updates, enabling timely and accurate customer engagement. Working closely with Sales and Customer Support, the role supports data accuracy and integrity within the ERP system and provides hands‑on operational and technical assistance for sales and marketing events. Success in this position relies on strong collaboration across multiple internal departments to support effective planning and communication.
OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England.
Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations.
We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world.
The amazing things we do are only possible because of a dedicated and passionate team.
Why You’ll Love Working With Us
Join a high-energy, collaborative team based in the beautiful Northumberland countryside - where great ideas thrive, challenges are embraced, and people genuinely love what they do.
Here’s what our benefits have to offer:
Competitive remuneration package, with performance-related bonuses and clear progression opportunities.
25 days’ holiday + public holidays, with long-service rewards and the option to buy up to 5 additional days.
Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team.
Private healthcare through Aviva, keeping you feeling your best.
Life assurance for peace of mind for you and your loved ones.
Salary sacrifice schemes – including EV car and Cycle to Work options for easy, sustainable travel.
Paid team socials – from quiz nights and football to board games and more; we love to have fun together.
Pension plan with up to 4% employer-matched contributions to help you plan for the future.
A culture that empowers – we enable change, encourage challenge, and celebrate personal growth.
What you’ll be doing:
* Supporting an internationally operating sales team, with coordination in events planning and logistics preparation
* Actively manage the large pool of equipment used in demonstration activities (includes high-performance camera systems, tools, test equipment and support equipment. Taking pride in detail while ensuring best in class capability)
* Following quality system and evolving guidance to add purchase orders received from customers into the ERP system, with support from the sales team, whilst retaining authority to suggest and implement continued improvements
* Maintaining coordination of customer delivery updates within the sales team and being an enabler in timely and accurate customer engagement
* Support the Sales and Customer Support team with input and maintenance of data within the ERP system
* Provide operational and technical support to sales‑ and marketing‑led events
* Work collaboratively with a wide range of departments within the business for internal communication and planning
What we’re looking for:
* A keen interest in technology.
* The ability to work autonomously and be self-motivating
* Be operationally reliable – S&M success is tightly coupled to execution of demonstration, delivery and credibility of best in class products, behaviours and engagement
* The ability to work collaboratively within a dynamic team environment
* Excellent computer skills, especially running systems such as MRP/ERP
* Excellent communication skills, able to articulate challenges and coordinate with a range of departments
* The ability to manage internal relationships to ensure that the business understands and can meet customer needs
* Full driving license
As a small, fast growing company (which is continually expanding), we offer the opportunity for a professional to have autonomy and responsibility. You’ll directly see the impact of your efforts.
More about us:
Vision
Help protect the territory and airspace of NATO countries and their allies.
Mission
Be a world-leading provider of autonomous technology for Surveillance applications and Defence
Values
Be a Good Egg: Earn respect, have mutual trust and be honest
Do cool stuff: We develop cool tech with an awesome team, and we get stuff done
Be empowered: We are autonomous, reliable and take personal responsibility
We are one team: Look out for each other and the team
Things go wrong: Fail fast, learn and move on
Have fun: We’re doing amazing things with passionate people