Overview
Customer Assistant - In Store Bakery (Night) - Bluewater. Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work pattern: Thursday 21:00-03:30, Friday 21:00-03:30, Saturday 21:00-03:30. The role involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18 to comply with health and safety legislation.
Note: The + £3.00 p/h unsocial premium is added for hours worked between 22:00-06:00.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Qualifications / Capabilities
* High levels of customer service
* Strong attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Good digital capability
Inclusion & Equal Opportunities
M&S is committed to inclusion, diversity and equal opportunities. We support flexible working and will provide reasonable adjustments to the recruitment process as needed to ensure a fair assessment.
Seniorities & Employment
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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