Working under the direction of the Neighbourhood Manager you will provide support to the Neighbourhood Team by coordinating performance, including void performance, anti-social behaviour case management support, nomination reporting and supporting the team to let our empty homes.
Job requirements
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Compile accurate performance data and information to support the Neighbourhood Manager and Head of Customer and Neighbourhoods.
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Act as the main contact for council tax coordination across all local authority areas.
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Provide advice and assistance to customers, delivering a high standard of customer service and building professional, trust-based relationships.
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Distribute, collect, and analyse customer satisfaction surveys and feedback for Neighbourhood services.
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Work with the anti-social Behaviour (ASB) Specialist to ensure cases are allocated to Neighbourhood Officers, monitored appropriately and handled in line with our ASB policy.
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Make sure internal and external referrals are passed to the right teams and follow our procedures.
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Help Neighbourhood Officers with inspections, lettings, and tenancy checks to make sure everything is accurate and up to date.
What we’re looking for:
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A good general level of education with an English and Math’s GCSE or equivalent qualification.
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Be willing to complete training and professional development when required to do this job well.
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Excellent communication skills.
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Have a positive can-do attitude.
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Be self-motivated and able to work on your own initiative.
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Be confident and resilient to be able to manage conflict in a professional manner.
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Will be able to work flexibly between our Head Office, Villages, and homes.
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A full UK driving license with use of own vehicle.
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DBS required.
Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!
We’ll be interviewing as we go so might close the application process early if we find the right person.
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