How will you CONTRIBUTE
and GROW?Calgaz Ltd, (Part of the Air Liquide Group) is the world leader in the manufacture of calibration gases which are distributed from our Stoke facility across the UK, Europe, Middle East, Asia and beyond. Working with our Head Office in Houston and our sister plants in the USA Calgaz is a world leader in its field.
Calgaz is now looking for a Full Time Sales Support Associate to support our European Sales Team. The position is to undertake a role within the Sales Team, based in Newcastle-under-Lyme, UK, and will become permanent after a 3 month probationary period
Essential Duties and Responsibilities
1. Quotations to Customers - To a range of European, Middle East and African customers. This will include carrying out stock check / availability, part number search and identifying shipping location and additional information. For specific key Customers this will often require completion within one hour.
2. Contacting and evaluating new leads
3. Providing information and pricing information to new prospective customers
4. Following up new prospects and closing out business
5. In addition the primary role, the candidate will also provide support to the Customer Services Team
6. Order entry - Primarily using SAGE (Europe and Asia) system, Zendesk and other in house systems
7. Document requests - Providing key documents to customers including Certificates, SDS, Shipping information, Tracking information, PODs and downloading order information from Customer Portal
8. Other Functions as required by a busy International Customer Services Team
The position will report to the European and Middle East Sales Manager also based in Stoke
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Are you a MATCH?
Working Details
To allow us to maximise our international coverage we would normally work:
9. 08:00hrs - 16:30 hrs
10. Monday - Friday
Requirements for Role
11. Demonstrated success in a busy international sales environment
12. Ability to adapt to work with a number of IT systems as used by Calgaz including Google, Salesforce.com and SAGE
13. Take ownership of complex inquiries, follow prospects through to completion including an ability to identify a root cause and offer a solution
14. Attention to detail
15. Curious and methodical approach and ability to identify possible improvements
16. Respect
17. Accuracy
18. Positive attitude towards work, life and willingness to learn
19. Innovative approach to help develop workflows and support others
Qualifications and Requirements
20. Educated preferably to a minimum of A Level standard or equivalent
21. Good communicator in English both orally and written.
22. Computer / IT literate
23. Flexible Team Player
Travel Requirements
24. The role is based at our office in Newcastle-under-Lyme
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.