Assisting on the Service and Heat Supply team’s invoicing to be issued weekly and monthly are required, including uploading to customer portals and producing invoicing reporting templates Assisting to ensure all heat supply is invoiced on a monthly basis with clients receiving all appropriate records Assisting the Service Desk Manager with producing and issuing the weekly works plan Assisting with internal service software portal templates and processes, including uploading new contracts and updating existing contracts in the portal Assisting with HETAS notifications Supporting the Service Desk Manager and team to create service tickets and allocate to Engineers Assisting with reviewing incoming service reports and supporting in actioning any follow up works as required Supporting the Service Desk Manager and team to monitor boiler uptime on ISTA on a proactive basis and ensure uptime is maximised as per team KPIs Assisting with Heat Trust bi-annual submissions Generating purchase orders and goods received notes as required Assisting with engineer van stock levels and tooling requirements To assist with booking accommodation, ferries, parking, and other travel for the team if required Assisting with incoming telephone calls and emails Liaising with suppliers and generating customer quotations for products and/or services Liaising with sub-contractors, filing job reports, and ensuring works and subcontractor plans are in place To complete subcontractor applications and renewals Providing internal and external customers with job reports, photographs and any additional information required General administration support duties as required to support the Service and Heat Supply team. Please note this role is fixed term for 12 months.