About us:
As the leading provider of care homes in the UK, our success is based on our 30 years of experience and unrelenting innovation for our partners.
Our people are the best in their field of expertise. Our primary focus remains our ambition to keep building the very best places to live.
Role Summary:
Business Partnering role supporting the COO and the MDs to optimise all revenue driving activities (Marketing to Enquiry Management through to Occupancy) and all People related costs (Recruitment, Rota management/ladders, Staffing). This role is intended to be insight creating and action orientated to enable improved performance across the Group.
Key Responsibilities include, but are not limited to:
* Work in partnership with MDs to identify action plans to improve performance
* Proactively identify upcoming risks to commercial outcomes and/or service quality through analysis of marketing, occupancy and staffing metrics
* Leverage all available resources to join the dots across performance metrics and present data driven insights to decision makers. Become a leader in the use of best in class data and insight preparation, including AI, through strong partnership with the CoolCare technical team, and 3rd parties where relevant
Revenue driving
Analyse & interrogate commercial performance metrics across the following to drive improvements to revenues and revenue pipelines:
* Occupancy rates against expectation
* Marketing, customer database and enquiry management
* Support Fee optimisation by interrogating fee variances vs occupancy rate and creating and measuring business cases and fee related trials or incentive periods
Working closely with corporate finance team to assess revenue forecasts against original assumptions and banking covenants.
People cost optimisation
Analyse & interrogate performance metrics across the following to drive improvement:
* Rota model adherence
* Staffing vs Predicted Occupancy
* Absence & Vacancies. Turnover metrics
* Recruitment throughput and cost to serve
Qualifications & experience. The ideal candidate will have:
* Bachelor's degree in Business Management, Finance, Economics or related field.
* Analytical skills: Strong ability to interpret data and identify trends and experience of Analytical platforms and tools.
* Strategic thinking: Ability to develop and execute growth strategies.
* Financial acumen: Understanding of revenue models, forecasting, and budgeting.
* Communication: Experience of presenting insight to senior decision makers.
What we offer:
* Free parking on site
* Annual Pay Review
* Discretionary Bonus
* Pension
* Breakfast and fruit bowl provided daily
* On site gym
* On Site Café/Bar
* Career Progression Opportunities