Overview
Quilter's Technology Delivery team are a core part of the CIO Function and the primary engine for the delivery of technology change. This includes provision of robust infrastructure and IT service operations across the organisation and developing relevant, integrated, and optimised solutions that are scalable, commercially viable, and deliver long-term value aligned to the business strategy. As a Technical Author, you will be responsible for producing high-quality supplier exit plans, reviewing and improving operational procedures, and ensuring our support materials are both accurate, and easy for colleagues to use. Key responsibilities include:
* Partnering with teams across Infrastructure & Operations to pull together clear, practical supplier exit plans that set out what needs to happen, by who, and when, so we can transition services smoothly and without risk.
* Reviewing current operational procedures and support materials, refreshing anything that\'s unclear or outdated, and ensuring the content reflects current ways of working.
* Producing straightforward guides and reference materials that help colleagues navigate our processes without needing to “decode” technical language.
* Gathering detail from engineers and service managers, turning their technical knowledge into content people can follow easily.
* Keeping documentation organised, up to date, and version-controlled, making sure it meets Quilter\'s standards and stands up to audit and risk requirements.
* Maintaining a clear, structured library of documents so teams can find exactly what they need quickly.
* Contributing to continuous improvement initiatives, supporting the Technology function in refining processes and enhancing cross-team ways of working.
Qualifications / Skills
* Strong background in writing clear, practical technical documentation -- ideally within IT Infrastructure, Operations, or a similar environment.
* Comfortable working with engineers, service managers, and SMEs to pull out the right level of technical detail and turn it into something easy to follow.
* Able to review existing processes with a critical eye, spot what doesn\'t make sense, and confidently improve or rewrite it.
* Good understanding of how IT services run day-to-day (incident management, access, device management, servers, networks, suppliers, etc.), or the ability to pick this up quickly.
* Excellent attention to detail.
* Strong organisational skills, with the ability to manage multiple documents and updates.
* Experience using documentation and collaboration tools (e.g., SharePoint) and keeping content structured and version-controlled.
* Ability to ask sensible questions, challenge inconsistencies, and work collaboratively with teams to make sure documentation matches how things work in practice.
* Clear written and verbal communication skills -- able to explain technical concepts in a way people genuinely understand.
About Quilter
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
* Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
* Always curious: We continuously seek new ideas and knowledge so we\'re one step ahead of our clients\' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
* Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
* Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
* Holiday: 182 hours (26 days)
* Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
* Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
* Healthcare Cash Plan: Jersey employees only.
* Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
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