What's the role The Energy Settlements Team sits within the Operations umbrella and is responsible for maintaining the integrity of the industry data across the gas and electricity portfolio. Reporting into the Energy Settlements Manager, the Gas Settlements Analyst role, will have multiple performance and compliance targets to adhere to, attention to detail is of the highest importance. This is made more important by the ever-changing landscape of the industry and obligations on us as an energy provider. You'll be exposed to a diverse range of third-party partners, interacting & liaising with various appointed agents as well as the wider business areas. Playing an important role in the resolution of customer, agent & industry exceptions you will be a key part of the business. As part of the Industry Operations team you will be working with industry dataflows, Industry read performance, Industry Settlements and Revenue Leakage. You will also liaise with our Registrations and Metering teams to ensure that end-to-end accountability of issues are met. What you'll be doing You will be responsible for the following: - Management of Gas settlement processes such as read management to Industry, check reads, Industry Consumption, data alignment across SEUK systems and Industry. - Investigate & resolve a broad range of data issues relating to meter reads & consumption to identify mismatches between industry & billing data - Identify continuous improvement opportunities and drive to delivery - Ensure that processes adhere to compliance/governance to mitigate risk to the business and customer, and process documentation is regularly reviewed and updated. - Strong interpersonal & communication skills including the ability to translate complex gas industry processes to assist in positive customer outcomes. - Collaborate with colleagues & key stakeholders to resolve escalations - Support team members & management - Workload management ensuring workstreams are kept within SLA What you bring We are keen to hear from candidates with years of relevant experience in the Gas settlements and/or read performance role. Besides that, we would like to see the following: - Insight & understanding of industry settlement performance processes & procedures - Knowledge & interpretation of commodity and non-commodity charges - Knowledge of gas metering processes - Working knowledge of key industry processes and systems including but not limited to registrations, meter read lifecycle, consumption adjustments. - Knowledge of principle Gas dataflows - Excellent verbal & written communication skills - Ability to work to a high level of accuracy - Demonstrable ability to prioritise & re-prioritise workload regularly - Strong IT and analytical skills - Ability to handle and manipulate large volumes of data accurately - Attention to detail & able to identify anomalies/exceptions - Optimise processes by applying a CI approach - Enthusiastic, motivated, ability to work as part of a team & willing to work outside of your comfort zone What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together. - Continuously grow the transferable skills you need to get ahead. - Work at the forefront of technology, trends, and practices. - Collaborate with experienced colleagues with unique expertise. - Achieve your balance in a values-led culture that encourages you to be the best version of yourself. - Benefit from flexible working hours, and the possibility of remote/mobile working. - Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents. - Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. - Grow as you progress through diverse career opportunities in national and - international teams. - Gain access to a wide range of training and development programmes. We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Shell in The United Kingdom Shell UK remains one of the North Sea's biggest producers, supplying around 10% of the UK's total oil and gas needs. But perhaps the most recognisable face of Shell in the UK is our network of over 1,000 Shell-branded service stations. In the years ahead, as the UK looks to strengthen energy security and deliver its 2050 net-zero goal, Shell UK aims to play a crucial role. We aim to be a major investor in the UK energy system by helping our customers decarbonise with a focus on transport and industry.