Job Title: Mobile Onboarding Administrator
Location: Farnborough
Salary: £23,875
Contract type: Permanent
#LI-Hybrid
About the role
We are looking for an organised and detail-oriented Admin Support to join our team. In this role, you will work closely with our Commercial and Sales teams to confirm and upload customer data, including mobile contracts and connection details, ensuring smooth onboarding processes. You will also assist with the implementation of contracts with network providers and help with general administrative tasks, such as scheduling and managing emails.
Please note that this is a Hybrid role with onsite requirement. You must be able to commute to the office in Farnborough.
What you'll do
Objectives
• Oversee and ensure a smooth, accurate and timely implementation
• Ensure all pre-requisites are completed prior to set-up on the Arrow system
• Control of monthly reconciliations, invoicing & associated reporting for all implementation
• Management of key projects either emanating from specific customer requests
• Develop and encourage a proactive, personal approach to each customer contact during an implementation project
• Solving any service, administration related issues that may occur and ensuring satisfaction from all parties
• Establish and maintain relationships at the relevant levels with internal and external customers
• As part of the on-boarding department you will be expected to collaborate, share and communicate frequently with your peers
Requirements
What we are looking for?
Essential
· Ability to manage time effectively and work to timescales
· Ability to work in a fast paced environment
· Experience of working within a customer facing role
Desirable
· Experience of working within a similar role
· Understanding/working knowledge of Microsoft Office
Benefits
Who are we?
Aro has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Why Work for Aro?
At Aro we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make Aro a great place to work. Come join us
We offer a wide range of benefits and incentives to our employees including:
* Company Pension Scheme and matching contributions
* Company Perks portal
* Private Medical insurance
* Life assurance
* 25 days holiday plus bank holidays plus holiday trading
* Your Birthday off, on us
* Health Club and Wellbeing Scheme
* Aro Shares after 12 months employment
* Employee Assistance Programme
* Technical Training Academy and E-learning
* Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.