Repairs Senior Operations Manager - Repairs & Maintenance (London)
Permanent | Competitive Salary + Benefits | Hybrid Working
Are you a strategic, commercially minded leader with deep experience in repairs, maintenance, and high-performing operational teams? Do you thrive in a fast-paced environment where customer satisfaction, efficiency, and service excellence come first? If so, this is an exciting opportunity to play a key role in shaping and delivering a large-scale repairs service across a diverse housing portfolio.
The Role
We are seeking an experienced Repairs Senior Operations Manager to lead the end-to-end delivery of a high-quality Responsive Repairs and Complaints Service across a large London housing portfolio. Managing a multi-million-pound annual budget, you will take full ownership of service performance, contract management, operational delivery, and customer outcomes.You will oversee a high-performing team delivering a broad range of property repair services, ensuring they operate with a customer-first culture and a strong commercial mindset. Alongside this, you will lead on complex complaint resolution, ensuring issues are handled promptly, professionally, and in line with regulatory expectations.This is a hands-on, influential role offering autonomy, variety, and the opportunity to directly shape service improvements across a ...