Our client is a well‑respected sprinkler contractor, installing and maintaining sprinkler systems on mainly commercial projects. They are recruiting a Sprinkler Service Coordinator, and we are looking for someone who has previously worked as a Service Coordinator, ideally within sprinklers.
Role
* Maintaining and developing good client relationships with existing client accounts.
* Together with the Service Manager, manage the time and diaries of maintenance engineers.
* Ensure commercially efficient logistical planning of external resources across both installation and service‑and‑maintenance teams.
* Report to Senior Management on key performance indicators set.
* In line with company monitoring, manage and review external contractors and suppliers.
* Secure compliance within the company by participating in external company audits. These will include:
o BRE Product Management (LPCB Certification)
o Health & Safety
o Quality Management ISO901:2015
Key Duties and Responsibilities
* Maintain good client relationships within existing clients, with a focus to increase the number of Service Agreement clients.
* Help prepare quotations for new or remedial works within the given timeframes.
* Ensure that all site engineers have continuity of work and that all engineers have the correct parts and equipment to undertake their planned works.
* Schedule and book service works, using our internal systems and following existing processes.
* Ensure that H & S and Quality Management Systems, procedures and policies are being adhered to internally with our site engineers and externally with subcontractors.
* Work with our compliance administrator to ensure the engineering team’s training certificates (internal & external) are maintained and that the Training Matrix within our Quality Management System remains current at all times.
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