Sr Manager, Northeast Service Operations
Join to apply for the Sr Manager, Northeast Service Operations role at Otis Elevator Co.
Location: OT516: NPW - Landover, MD 5000 Philadelphia Way, Lanham, MD, 20706 USA
Date Posted: 2025-09-24
Country: United States of America
What you will do
The Senior Manager, Service Operations for the Northeast Operating Area provides direction, support, and leadership for Service field operations. On a typical day you will:
* Drive field efficiency and quality improvements to meet labor and material margin plans
* Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
* Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units
* Lead O hour initiatives for territory
* Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
* Provide on-going training, development, and leadership to the Maintenance operations team
* Provide technical direction to field operations staff and participate in large bids
* Responsible for the quality of service in designated territory
* Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
* Report and present on recommendations for all product designs and performance requirements
* Monitor field tests as well as first inspection and data reports
* Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
* Proactively aid the region in regard to malfunctioning equipment
* Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
* Drive a safety culture throughout territory through communication, discipline, recognition and training
What you will need to be successful
* High school diploma or equivalent required; bachelor’s degree preferred
* 5+ years elevator industry experience required
* Management experience required
* Ability to work in a highly team-oriented and dynamic environment
* Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
* Self-motivated and able to manage many simultaneous projects and responsibilities
* Comfortable in a technical environment utilizing Microsoft-based software
* Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills
What’s In it For Me / Benefits
You will receive a long-term employment contract with the world market leader in a crisis-proof industry, plus remuneration in accordance with local standards. Otis currently provides the following benefits:
* 401(k) plan with company match and automatic retirement contribution
* Comprehensive medical, prescription drug, dental and vision coverage for colleagues and dependents
* Three weeks paid vacation and paid company holidays
* Paid sick leave, employee assistance and wellness programs
* Life insurance and disability coverage
* Voluntary benefits (legal, pet, home, auto)
* Birth/adoption and parental leave benefits; adoption assistance
* Tuition reimbursement
* Peer recognition and service anniversary awards, and spot performance bonus opportunities
Otis is the world’s leading elevator and escalator manufacturer, installer, and service company with a global presence and diverse career opportunities. Otis is an Equal Opportunity Employer. See privacy policy and terms for more information.
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