Overview
Motor Vehicle Repair Engineer - Desk-based - Hybrid
Join to apply for the Motor Vehicle Repair Engineer - Desk-based - Hybrid role at Arval BNP Paribas Group.
About The Role
Our Accident Management team manages vehicle downtime when cars or vans sustain damage from road traffic accidents or other causes. With a fleet of over 200,000 vehicles, you will ensure that any work carried out by a garage is relevant, cost effective, timely and safe. You will use motor vehicle repair knowledge to maximise intelligent repair methods and identify vehicles uneconomical to repair, following the correct total loss procedure. You will liaise with Fleet Managers, the approved repair network, insurance companies and internal account teams to keep customers updated and work to agreed timescales and standards.
Key Responsibilities
* Using our claims management system to manage your workload of open claims
* Managing relationships between third party engineers and Fleet Managers to achieve high-quality customer outcomes
* Assessing damage reports to ensure correct total loss procedure is followed
* Managing a caseload of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer
You’ll Also Be Able To Demonstrate
* Good knowledge of vehicle body damage estimation and repair
* Exposure to Audatex
* Customer-first mindset and clear communication skills
* Proactive, solution-focused approach
Bonus Points For
* VDA/ATA accreditation
* Code of Salvage Practice AQP certification
The Package
We offer a basic starting salary of up to £40,000, depending on skills, knowledge, and experience, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, and an extra day off for your birthday. We provide a comprehensive benefits package including private medical cover (digital GP service), company pension, discounts on products and services, 2 paid volunteering days each year, a free on-site gym, and a subsidised restaurant with breakfast and lunch and discounted Costa Coffee.
Ready to make a difference?
Click to apply and a member of our Talent Acquisition team will review your CV. We’re an inclusive employer with a Speak Up culture and a Ban the Box commitment.
Interview Process
* Telephone interview with our Talent Acquisition team
* 1-hour meeting with the hiring panel, including a competency-based interview
If you’re not shortlisted, we’ll let you know the outcome of your application. What are you waiting for? Apply today and we’ll be in touch.
Location and Status
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Locations mentioned: Swindon, Wiltshire, England, United Kingdom; Lower Stanton St Quintin, England, United Kingdom
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