Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Administrator/Receptionist to join their well‑established team. This is a diverse, dual‑role position, combining front‑of‑house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work.
Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office‑based position.
Benefits include 31 days holiday including Bank Holidays, Paycare – A Healthcare Cash Plan (Discounts available and access to a 24‑hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.
Duties will include:
Returns Administration:
* Accurately process debit notes and credits using internal systems
* Manage and respond to returns‑related queries via a shared inbox
* Investigate discrepancies including pricing, mis‑picks, and debit queries
* Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections
* Maintain accurate records through scanning and archiving documentation
* Monitor and report on outstanding returns and proactively follow up on open cases
* Support Credit Control in resolving return‑related payment queries
* Provide general administrative support to the wider Customer Service team
Reception & Front of House:
* Act as the first point of contact for all visitors and incoming calls
* Operate a busy multi‑line switchboard, directing calls efficiently
* Ensure all visitors are welcomed professionally and adhere to site procedures
* Maintain meeting rooms and front‑of‑house areas to a high standard
* Manage incoming and outgoing post
* Oversee office supplies, including refreshments and essential equipment
* Support general administrative tasks across the business as required
The successful candidate will demonstrate:
* Previous experience within a customer service and/or administrative role (essential)
* Prior reception or front‑of‑house experience (desirable)
* Proficiency in Microsoft Office, particularly Outlook and Excel
* Experience using ERP systems (e.g. Sage or similar)
* A professional, approachable, and confident manner
* Excellent communication skills, both written and verbal
* Strong organisational skills with the ability to prioritise effectively
* High levels of accuracy and attention to detail
* A proactive, solution‑focused approach with the ability to use initiative
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