Overview
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Western Isles Hospital, Macaulay Road, Stornoway, Isle of Lewis, HS1 2AF
PATIENT SERVICES DEPARTMENT
Patient Services Officer
Band 2 – £25,694 - £27,900 pro rata
Plus £1,406 Distant Islands Allowance pro rata
22.2 Hours per Week
We are looking for a motivated, friendly person who enjoys the challenge of working as part of a team in a changing environment.
Ideally, you have a good general education, experience of working with the public in an administrative role, have demonstrable good communication skills and enjoy working in a busy environment. Computer literacy and attention to detail are essential.
The successful candidate will be based in Medical Records, Western Isles Hospital.
Training for the position will be provided in-house. This post is subject to Disclosure Scotland checks.
For further information please contact: Nicola Murray, Patient Services Manager, NHS Western Isles. Tel: 01851 704704. This post is not eligible for relocation expenses.
The successful applicant will be required to register with the PVG Scheme (Protecting Vulnerable Groups Scheme). This post is not eligible for relocation expenses.
All NHS Western Isles vacancies appear on the NHS Scotland website: all vacancies and a job description are listed as part of the recruitment process. The recruitment site generally provides details of how to apply.
If you have any further queries, please contact Tel: 01851 762027.
Closing Date 13th October 2025
Responsibilities
* Provide administrative support in a busy Patient Services environment.
* Interact with the public in person, by phone, and via other channels with clear communication and courtesy.
* Maintain accurate records and attention to detail in daily tasks.
* Work as part of a team in a changing environment; adapt to evolving processes.
* Complete in-house training as required.
Qualifications
* Good general education.
* Experience of working with the public in an administrative role.
* Demonstrable good communication skills.
* Computer literacy and attention to detail are essential.
Legal and Other Requirements
* Post subject to Disclosure Scotland checks.
* PVG Scheme registration may be required.
* Relocation expenses are not provided.
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