First Choice Homes Oldham (FCHO) has an exciting opportunity for C ontact Centre Advisors to join our team and play an important role in supporting our customers. Our Contact Centre is often the first point of contact for our residents, helping them with repairs, enquiries and urgent issues. In this role you’ll make a real difference by providing a helpful, professional and efficient service to people across our communities. Working hours We currently have the following opportunities available: • 1 Full Time permanent role • 1 Fixed Term 6 month role – 24 hours • 1 Fixed Term 6 month role – 29.6 hours Working hours fall between Monday to Friday 8am and 6pm.- no weekends. The impact you’ll make As a Contact Centre Advisor you will handle a wide range of calls from residents and partners, helping resolve issues and ensuring customers receive the support they need. This is a busy and fast paced contact centre environment, where you will handle a high number of calls each day, often around 45 or more, you’ll support our customers with a wide range of enquires including: • Logging new repair requests • Chasing existing repairs • Supporting residents with enquiries • Liaising with contractors and internal teams • Handling complaints and urgent issues You’ll need to stay calm under pressure, listen carefully to customers and work quickly to find solutions. What we’re looking for You don’t necessarily need previous housing experience. Contact centre experience would be highly beneficial; however we also welcome applications from candidates with strong customer service experience gained in fast paced environments. We’re looking for people who are: Excellent communicators who enjoy helping people Calm and professional when dealing with challenging situations Able to work quickly and manage multiple requests Good at problem solving and prioritising tasks Team players who support colleagues and work collaboratively Clear communication skills and the ability to deal with queries efficiently Experience using IT systems effectively Please see full job description at the bottom of this page What’s In It for You? We offer a fantastic range of benefits designed to support your wellbeing, work-life balance and career development: A salary of £26,989 per annum 30 days’ annual leave and 8 bank holidays (pro-rated for part-time colleagues) Option to purchase additional annual leave Defined contribution pension scheme with up to 10% employer contribution and salary exchange option Death in service benefit Healthcare cash plan covering dental, optical, and physiotherapy treatments Private health insurance Employee Assistance Programme (EAP) offering 24-hour confidential support Doctorline – 24/7 worldwide GP access for you and your family Access to our colleague benefits platform, offering discounts on major retailers and wellbeing tools Discounted gym membership Professional subscriptions paid (where essential for the role) Enhanced maternity, paternity, adoption and sick pay Access to our on-site wellbeing room and on-site café Long Service awards Interested? If you meet the criteria for the role and are passionate about providing excellent customer service while working at pace, we’d love to hear from you. Please submit your application before 22/03/2026 Interview and assessment to be confirmed. Please note, we reserve the right to close this vacancy early should we receive a high volume of applications. The Company At First Choice Homes Oldham, we’re all about being a community anchor organisation and making a positive difference where we work. Our dedicated team delivers this every day through good quality, affordable homes, excellent services and thriving communities for customers living in our 11,500 homes across Oldham and surrounding boroughs. We’re a significant employer in the local area and we’re ambitious to grow. We ensure colleagues enjoy working at FCHO, are developed and can build careers for successful futures. Join us and become a part of a team passionate about providing homes we are proud of and improving lives. The Benefits 30 days holiday Generous pension scheme Hybrid working Family friendly policies Our People Paul Marland Project Manager - Investment Delivery “I’ve had lots of opportunities to develop and have always found it to be a fair and professional environment.” Nazma Hussain Contact Centre Advisor “I enjoy helping our customers and working across teams to provide essential services for their homes.” Angelise Johnston Apprentice Joiner “There are so many opportunities to learn and develop new skills.” Documents