Customer Engagement Manager - FTC for 6 months - Milton KeynesVacancy Name Customer Engagement Manager - FTC for 6 months Employment Type Full-Time Location Milton Keynes Job RoleAt MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that\\\'s accomplished, we\\\'re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. As our Customer Engagement Manager you\\\'ll be accountable for ensuring allocated customers are ready to go-live for the Navigate platform phase two launch. You\\\'ll build strong customer relationships and ensure all accountable parties are aware of the Navigate requirements and are working to achieve the target go live date, working across programmes to support customer engagement and readiness.Key OutputsTo have planned and proactive engagement with clients, focussing on developing an action plan that will see them successfully transition over to Navigate on timeEnsuring, validating or checking customer understanding of our messages throughout the projectTo work with customer teams in underwriting, claims, technical, and projects, to identify points of contact across all relevant disciplines and develop great relationships with them all - potentially bringing them together so an end-to-end picture can be drawn and agreed onTo monitor the client contact and take a lead on supporting them across all disciplines, supported by SMEs across the MIB product and project teamsTo identify issues quickly that could impede their readiness and work with them, and other MIB colleagues to identify and deploy solutionsTo work with the other engagement team members to ensure client action plans are maintained accurately and any reporting correctly reflects customer readiness across the marketTo support the wider Navigate programme where it relates to supporting customer readiness - this might be in developing training materials, or attending workshops or training sessions to help customer prepare for go-liveTo support the development and outputs from customer focus groups and forums in the development of revised data standards across MIB productsTo be responsible for customer involvement in data governance, data management and data standards work and work to benefit the wider industry in improving data quality across MIB products, with a focus on any customers allocated to youTo champion data quality excellence and be a force for good in transforming MIB products May require travel where face to face sessions feel right - includes Gibraltar and N IrelandRelationshipsQualifications and EducationSkills and KnowledgePrevious experience managing customer contact - owning a customer challenge and seeing it through to conclusionExperience of working with customers across various disciplines - wearing various \\\'hats\\\' to achieve an outcome (technical, projects, claims, underwriting, etc)Experience of managing and developing business plans to achieve delivery of targetsTrack record in negotiating effectively to achieve desired resultsSignificant planning capabilityExcellent communication skills - chairing and owning conversations with ownership and gravitasSelf reliant, proactive and able to plan work and drive results without supervision Salary circa £50,000 per annum FTC for 12-monthsGrade 12 35 hours per week (Monday - Friday)IT kit supplied to you£320 (before tax) start up allowanceHybrid working (2 days in the office per week) from our newly refurbished Milton Keynes office, MK14Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding schemeWe believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.So, if you think big, love a challenge and want to make a difference to people\\\'s lives, we want to hear from youFor more information, take a look at our role pack HERE BenefitsContract Type Fixed Term Applications Close Date 01 Jun 2025