Overview
IWM North is the fifth branch of Imperial War Museums and the first outside the South East of England. Designed by internationally-renowned architect Daniel Libeskind, the building’s iconic structure was inspired by the idea of a world shattered by conflict. From 1914 to the present day every object on display at IWM North tells a remarkable personal story. Highlights of a visit include a number of changing special exhibitions each year and the unique 360° audio-visual experience of the Big Picture. IWM North attracts over 350,000 visitors each year. The branch does not charge an admission entry fee but does host a number of special exhibitions each year. A strong drive for achieving sales targets and the confidence to approach visitors and actively sell a wide range of products is essential.
Details
Location: IWM North
Category: Front of house/visitor services
Salary: £19,001 per annum (£23,751 per annum, FTE)
Contract type: Contract Permanent
Hours: Part time
Telephone: na
Responsibilities
* To welcome and positively engage with every visitor to the museum, at any and every point of their visit, consistently delivering the highest standards of customer service at all times.
* To develop a strong knowledge of IWM, its collection and the local area in order to provide visitors with a professional and knowledgeable response to their enquiries and a memorable visit.
* To actively sell IWM’s Guidebooks and related offers at the museum’s entrance from our admissions desk and as an add on sale in our shops.
* To accurately record visitor numbers and profiles through the admissions tills, using correct payment methods paying careful attention to detail.
* To maximise revenue at admissions, promoting donations and membership.
* To exceed all retail sales targets in the shop through proactive, positive interactions with our customers, excellent product knowledge and suggestions and the up selling of linked items.
* For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.
* Due to the seven day nature of our operations, this role requires regular weekend working.
#J-18808-Ljbffr