Cloud Technician (2nd Line)
Salary: £28,000-£38,000
Location: South Wales + customer sites
Hours: 37.5 per week
Type: Full-time, Permanent
Recruiting via: Hatched Talent Solutions
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The Opportunity
Hatched Talent are supporting a growing IT services provider in South Wales that's looking for a skilled Cloud Technician (2nd Line) to strengthen their Microsoft support team.
This role is ideal for someone who loves getting hands-on with Microsoft 365 and Azure, thrives on solving complex technical issues, and wants a customer-facing role where their work genuinely makes a difference.
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What You'll Be Doing
* Deliver and support Microsoft Cloud solutions for a range of clients (Microsoft 365 & Azure).
* Act as the escalation point for 1st line issues - diagnosing, resolving, and communicating clearly with users.
* Configure Microsoft 365, Azure, Intune, Defender, and related products.
* Support post-implementation applications (training provided).
* Stay sharp by testing and evaluating new tools and releases.
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What We're Looking For
Essential
* 3+ years' experience delivering or supporting Microsoft Cloud environments.
* Strong technical skills in Microsoft 365 and Azure administration.
* Confident communicator who takes ownership and sees tasks through.
* Full UK driving licence (travel to client sites required).
Desirable
* Microsoft certifications (MCP / MCSA / MCSE).
* Experience with Intune, Defender, PowerShell, or VoIP.
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The Offer
Salary between £28,000-£38,000 (DOE)
37.5 hours per week
Based in South Wales, with some travel to customer sites
Excellent scope for development and certification support
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Ready to Apply?
If you're ready to take the next step in your IT career and become a trusted technical partner to clients, we'd love to hear from you.
Apply today via Hatched Talent Solutions and we'll be in touch to talk through the opportunity.