Overview
Retail Assistant (Multiple Locations) – Holland & Barrett
6 Month Fixed-Term Contract
Store Location: Swansea & M14 Area (Travel Between Stores Required)
Hours: 20 hours per week
Salary: £12.65 per hour, 25% colleague discount, 28-days annual leave pro rata
THE JOB
Are you passionate about customer service? Keen to build a career with the largest UK Health and Wellness retailer? Then look no further. Our Retail Assistants are the central point of our customer contact and paramount in our business\s success. You\ll act as a health and wellness ambassador whilst maintaining high store standards and delivering world class customer service. You\ll complete our industry-leading retail operational training to become Qualified to Advise across our vast range of products, and you can specialise in areas of interest such as sport, nutrition, and beauty. Our products often fly off the shelves but sometimes they need a helping hand; we sometimes offer colleague incentives around key items to encourage promotion.
Responsibilities
* Be the central point of customer contact and provide high-quality service.
* Act as a health and wellness ambassador while maintaining store standards.
* Deliver world-class customer service and support to customers.
* Complete our retail operational training to become Qualified to Advice across our product range.
* Specialise in areas of interest (e.g., sport, nutrition, beauty) as applicable.
* Engage with promotions and incentives around key items where offered.
Qualifications / Requirements
* Entry level – no prior retail experience required, though beneficial.
* Ability to work well within a team.
* Compassionate and consultative approach to customers.
* Positive attitude and driven nature.
* Passion and enthusiasm for our products.
* Basic IT skills to use in-store technology.
Company Values
We\u2019re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\u2019re committed to a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and celebrate all our colleagues\ unique experiences, backgrounds, identities, and cultures. Wellness begins with you, start your journey today.
About the Company
At Holland & Barrett (H&B) we want to empower everyone to live healthier, happier lives. With over 150 years of experience, we are the largest health & wellness retailer in Europe. Our ambition is to become the world\s most trusted wellness partner, chosen by over 100 million people globally.
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