Job description:
Areas to Cover: Sussex / Surrey / Berkshire (Multi-site role)
About Us
At Unicare Complex Care Specialist, we provide high-quality supported living services for individuals with autism, learning disabilities, mental health needs, and complex behaviours.
Our environments are not just houses they are structured, safe, and person-centred homes designed to enable independence and stability.
We are now looking for a hands‑on, highly organised House / Facilities & Property Manager to take ownership of our growing portfolio of supported living properties.
The Role (Read This Carefully This Is Not a Desk Job)
You will be responsible for everything related to the houses from setting them up, maintaining them, fixing issues, ensuring compliance, and supporting residents with housing-related matters.
If something goes wrong in any property you are the first point of call.
This is a fast-paced, operational role requiring someone who can manage multiple priorities and take full ownership.
What You ll Be Doing
Setting Up & Managing Supported Living Homes
Fully set up new properties ready for residents (furniture, utilities, safety, access)
Purchase and organise all household items (beds, white goods, furnishings)
Ensure each property is ready for immediate occupancy
Maintenance & Repairs
Act as the first point of contact for all property issues
Coordinate and manage:
* Electricians
* Plumbers
* Contractors
Ensure issues are resolved quickly and efficiently
Track all maintenance and outstanding work
Health & Safety & Compliance
1. Ensure all properties are fully compliant, including:
2. Fire Risk Assessments
3. Gas & Electrical Safety
4. Legionella checks
5. Monitor expiry dates and arrange renewals
6. Carry out regular audits and spot checks
Tenancy, Rent & Benefits Support
Set up tenancy agreements before move‑in
Support residents to:
* Set up Universal Credit (housing element)
* Apply for Council Tax exemptions
Monitor rent and service charge payments
Work with finance to resolve arrears
Stock & House Supplies
Ensure all homes have:
* Cleaning supplies
* Basic consumables
Monitor and reorder stock before it runs out
Property Sourcing & Growth
Source suitable properties for new placements
Liaise with:
* Estate agents
* Landlords
View and assess properties for suitability
Support securing new homes for the business
Working with House Managers
Be the go‑to person for all property‑related issues
Support house managers to resolve issues quickly
Maintain regular communication across all services
Audits, Reporting & Oversight
Carry out regular property checks
Identify and resolve issues early
Produce weekly reports covering:
* Maintenance
* Compliance
* Risks
* Property pipeline
What We re Looking For
Essential
* Experience in:
* Supported living / housing / facilities management
* Strong understanding of:
* Property maintenance
* Health & safety compliance
* Housing processes (tenancies, rent, UC)
* Ability to manage multiple properties and priorities
* Strong problem-solving and organisational skills
* Full UK driving licence
Desirable
* Experience working with:
* Autism / learning disabilities / mental health
* Knowledge of:
* CQC standards
* Supported living environments
What Success Looks Like
* Properties are always safe, compliant, and well‑maintained
* Issues are resolved quickly with no delays
* New homes are set up on time and ready for placement
* Rent and benefits are managed with minimal issues
* Strong relationships with staff, landlords, and contractors
The Reality of the Role (Important)
This role is not for someone who:
* Wants a desk‑based or admin‑only job
* Waits to be told what to do
This role is for someone who:
* Takes ownership
* Solves problems quickly
* Stays organised under pressure
* Can manage multiple properties without losing control
Why Join Unicare?
Be part of a growing, ambitious organisation
Play a key role in expanding supported living services
Work in a role with real impact on people s lives
Opportunity to grow with the business
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