Client Relationship Manager
Hours: 9:00 to 5:30pm (some flexibility required, due to occasional weekend meetings)
Salary: £35-40K DOE
Location: London N19 3JD (hybrid/work from home will be available after initial period)
Our client is a large field marketing and fundraising organisation with associated Sales offices based all over the UK. They are one of the most trusted partners in the outsourced field sales and marketing industry, they have been running for the past 27 years and are continuing to grow the industry and provide exceptional service to their clients.
As a Client Relationship Manager, you will be the bridge between their charity partners and the suppliers, ensuring every campaign is strategic, compliant, and high-performing.
Key Responsibilities:
* Develop and manage strong key stakeholder relationships
* Provide strategic planning and effective leadership for campaign setup
* Day to day management of accounts, with being the main point of contact for clients and suppliers
* Work closely with operational team to help deliver campaigns that meet client needs
* Product development / innovation
* Develop client campaign materials and training for each fundraising campaign in line with all legal and regulatory requirements
* Manage forecasts, ensuring they are deliverable
* Liaise with all internal departments and suppliers to meet or exceed all campaign deliverables
* Develop reporting suite in line with business requirements
* Conduct quarterly review meetings with clients and senior management team
Desired Knowledge, Skills and Attributes:
* Experience in similar type of Account Management or CRM role is required
* Proven experience of contract negotiation and management of a portfolio of multiple accounts
* Excellent organisational skills with experience in developing business cases, financial modelling and project implementation
* Excellent communication skills including proven experience of presenting/training
* Ability to work to tight deadlines and work both independently and in a team
* Experience within the Charitable fundraising sector would be advantageous but not essential.
Benefits of working for our client:
* Working with charities and non-profits to help provide them more donors and raise money for good causes
* Initial training and onboarding to help you get started and understand their business and your role
* Company events
* Well reviewed online by staff, clients and suppliers
* Excellent company culture offering great opportunities for progression and taking on extra responsibilities
* Hybrid/work from home opportunity (after initial period)
If you are interested or want to know more, please apply to this advert with your most up to date CV, outlining your account management or CRM experience and if you are successful a recruiter will be in contact to speak with you further about the role and your suitability.