Job Advert: Student Finance Officer / Credit Control
TEMPORARY - MINIMUM 2 MONTHS
Location: Birmingham
Department: Finance
Hours: 37 per week
Pay: £12.94- £14.00
Are you passionate about supporting students while ensuring strong financial management?
Do you have a keen eye for detail and a confident, empathetic approach to customer service?
We’re looking for a Student Finance Officer (Credit Control) to join our Finance Team at Birmingham
About the Role As a Student Finance Officer, you'll play a key role in managing the university's credit control processes — ensuring the timely collection of tuition, accommodation, and other student fees. You'll be the go-to person for students and stakeholders with finance-related queries, offering clear advice, setting up payment plans, and maintaining accurate financial records.
This is a student-facing role, so strong communication, problem-solving, and negotiation skills are essential. You’ll also need a methodical approach to managing data and an ability to work collaboratively across departments.
Key Responsibilities
* Manage the collection of student and commercial debt in line with university policies.
* Support students with payment difficulties — with empathy and clarity.
* Set up and manage payment plans.
* Maintain and reconcile student ledger accounts.
* Be the main finance contact for student enquiries, including international students.
* Administer the Support Fund.
* Produce accurate financial reports.
* Assist during Open Days and University events.
* Handle confidential and sensitive data in line with university policy.
What We're Looking For
* Experience in credit control, finance, or a related customer service role.
* Excellent communication and negotiation skills.
* A proactive and flexible approach to problem-solving.
* Strong IT and data handling skills (Excel, finance systems etc.).
* Ability to work under pressure and manage competing priorities.
* An understanding of the student experience is desirable.
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