# Housing Officer* CV-Library* LS1, Leeds, West YorkshireTemporary Charity### Job DescriptionHousing Officer – Supported LivingLeeds l £16.87 per hour | 37.5 hours | Mon–Fri | Temp | Hybrid WorkingAre you passionate about delivering excellent housing services?Are you looking for a rewarding opportunity within Social Housing?My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026, with the potential for a permanent position.Vacancy Brief\* Role: Housing Officer\* Contract: Interim until August 2026\* Hours: Full time – 37.5 hours per week\* Hybrid working options available.\* Working Pattern: Monday–Friday, 9am–5pm\* Location: Leeds LS1\* Pay Rate: £16.87 PAYE\* Compliance: Standard DBS required\* Travel: Full UK driving license & access to a vehicle required\* Mileage: Paid at 45p per mile (with business insurance)Key Responsibilities\* Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.\* Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.\* Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.\* Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.\* Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.\* Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.\* Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.\* Work collaboratively with internal teams and external partners—local authorities, police, fire service, contractors—to ensure positive community outcomes.\* Support voids management by ensuring swift property turnaround and readiness for new tenants.\* Promote customer involvement, gather customer feedback, and support continuous improvement of local services.\* Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.Skills & Outcomes of This RoleThis role will strengthen your expertise across core housing management functions, including:\* Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.\* Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate.\* Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.\* Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.\* Experience working with repairs teams, maintenance operatives and external contractors.\* Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.\* Ability to analyse patch performance data and contribute to service improvement and community wellbeing.Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi-Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery – Leeds
#J-18808-Ljbffr