ROLE - Field Service Engineer
LOCATION - London and the South East About the CompanyWorking direct for a technical service and aftermarket support partner for leading technology brands. Delivering a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Services cover technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more. About the RoleConcept are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across the Southern Region, although occasional national and international travel will be required. Experience of troubleshooting, fixing and installing Photocopiers, Colour Laser/Inkjet Printers, Production Printers and Digital Presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon) is essential. You will need excellent customer service and communication skills and an eagerness to learn new and emerging technologies.Role and responsibilities:
1. Office Printers and Photocopiers repairs
2. Production printer installation and maintenance
3. Call progress updating via smart phone.
4. Adherence to service level agreements to all customers
5. Managem...