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The School of Health & Medical Sciences (SHMS) combines the previous St George’s School of Health & Medical Sciences and City’s School of Health & Psychological Sciences, and is now one of the largest suppliers of the health workforce in the capital. We are a leading provider of education in the fields of healthcare, medicine and psychology, offering a wide breadth of courses. Our legacy institutions have a strong tradition of excellence in education, including over 250 years of experience in medical training and more than 140 years in nursing education.
SHMS are looking to appoint a fixed term, full-time Helpdesk Administrator within the Student and Academic Administration. Please note this is note an IT Service Desk Role.
The Helpdesk Administrator is responsible for being the first point of contact for student enquiries at the SHMS Helpdesk reception at both Myddelton Street Building and Tait Building, providing advice and assistance to students on all issues related to their study, under the guidance and direction of the Senior Department Operations Coordinator.
Responsibilities
The post holder’s key responsibilities include dealing with a wide range of general enquiries from current students, prospective students, City St George’s staff, members of the public, and visitors to the School. They assist in advising and signposting for anything dealing with course related matters, Welfare, NHS Learning Support Fund, as well as managing the SHMS Clerkenwell Extensions and the NHS TDAE claims.
The role will also provide general administrative support to the rest of the Department and School across a wide range of tasks and ad hoc projects.
The SHMS Helpdesk opening hours are Monday to Friday, 9:00-17:00. Staff will be expected to be onsite, full-time.
For further information around responsibilities please see the Job Description attached.
Person Specification
The successful candidate will demonstrate previous experience in a customer service role and be educated to A-level or equivalent, with an eye for detail and ability to work to deadlines. They will also possess excellent communication and organisation skills, with an ability to engage with stakeholders and customers at all levels.
They will be expected to be confident in the use of IT systems and online file management such as OneDrive, MS Office Suite, and SharePoint. They will have the ability to multitask, prioritise and delegate work effectively whilst managing conflicting deadlines.
For further information please see the Person Specification attached.
Please note the advertised role of Helpdesk Administrator does not satisfy the sponsorship requirements set out by the UKVI. If you require a visa at this time or continued sponsorship please contact us to further discuss.
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