Hotel Reservations Manager - ( FIXED TERM)
Holiday Inn Bloomsbury
hours a week. Fully Flexible hours within 8.am to 8.pm with shifts over full week
£,. + Benefits
We are currently recruiting for a Group Reservations Manager at Holiday Inn Bloomsbury - 1 year fixed term Contract.
Your key duties will be as follows:
* Responds promptly with reservations for Holiday Inn Bloomsbury, updates and amends bookings through Opera, ensuring that all bookings are accurately entered into the system in a timely manner.
* To manage and fully understand all systems in the hotel relating to front office control and strategic management e.g. Holidex, OXI Interface, Opera PMS, Configuration, S&C and channel manager as IHG concerto.
* To display a pro-active and innovative approach to skills development and standards enhancement with your team.
* Ensure that communication procedures are effective and efficient on a day to day basis enabling the operation to plan and deliver all customer service requirements.
* Keeps up to date and provides information on new and current offers, packages, price and information about the hotels in the group.
* Following sales and revenue strategy to make new bookings and offers.
What we’d like from you
* Ideally you will have previous experience in Hotels Reservations management and IHG property
* A good level of spoken and written English
* You will have a positive can-do attitude, with the ability to work both independently as a team.
* You will have a confident and engaging telephone manner
* Flexible and reliable to work allocated shifts
* Working knowledge of Opera or similar PMS is preferred
What you'll get in return
* Holidays (inc. of bank holidays) pro-rota increasing with length of service up to days
* Global discount for all IHG Properties for you and friends and family for an overnight stay starting from £
* Free meals on duty
* Uniform & dry-cleaning
* Workplace pension scheme
* £ Refer a Friend Scheme
* Employee recognition
* Employee awards
* Social events
* Interest-free Season Ticket Loan / Travelcard Loan
* % discount to friends and family in our hotels on hotel rooms & % discount in our restaurants (subject to availability)
* Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
* Shopping discounts across several high-street brands and online retailers
* Sabbatical leave (subject to eligibility)
* Mental health first aiders support & well-being
* Employee Assistance Programme- Supported by Hospitality Action:
* Career Guidance, Life Coaching & Tenancy Agreements
* Legal Assistance & Financial Assistance
* Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.
Career & Development Benefits:
* Training and development through our Imperial London Hotels Academy
* Access to fully funded apprenticeships (subject to eligibility)
* £1, for your chosen course for development once you complete our Buddy programme (subject to eligibility)
* Access to Supported Study Scheme (subject to eligibility)
* Annual Free English Course accredited by UCL Centre for Languages & International Education
* Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
* Technology Scheme (subject to eligibility)
* Cycle to Work Scheme (subject to eligibility)
* Workplace Nursery Scheme (subject to eligibility)