You will be responsible for the operational delivery of the visitor experience at The Hill House and Geilston Garden. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication a cross the site and a joined -up service provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Staff and volunteers - (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
To be responsible for instilling, monitoring and reporting a Health & Safety culture across the properties, ensuring the team work within the Trusts policies and procedures to reduce the risk of incidents and accidents to volunteers, employees and visitors.
Budgets - (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure the finances are sustainable within the context of the wider property budgets.
Create acultureofexceptionalservice,everytime. Deliveringhighstandardsofdeliveryandaconsistentlywarmwelcome within the heritage experience as well as the retail and catering departments
Driving the visitor services experience at the Hill House and Geilston to achieve its financial targets, maximising income and profitability, using the Trusts procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
To develop and deliver an engaging, financial sustainable and diverse events programme across both sites.
Responsible for the sourcing, onboarding and management of contractors on site whilst adhering to the Trusts policies and procedures.
Ensure high standards of presentation across the property, working with other departments to ensure the delivery of the property business plan.
To assist the Regional Conservator and Curator to maintain and deliver the highest standards of conservation care to the properties interiors and collections by managing and monitoring the collections care team and ensuring all relevant policies and procedures are adhered to
Taking responsibility for the security of the buildings, emergency procedure implementation and the opening and closing of the sites.
Duty Management responsibilities and providing relief cover as required
This role is one for which the duties, responsibilities and accountabilities require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.
Department specific visitor services
Managing visitor-related buildings and facilities (e.g. retail and admissions building, catering area, holiday accommodation).
Ensuring the longevity of the Trusts buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
To ensure the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
Adhering to the sale of alcohol legislation, being a Premises Manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
Ability to work hands-on including in the kitchen/retail and admissions areas alongside the team members, demonstrating the customer service skills required of all staff.
Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder's Certificate and Personal License (or be willing to obtain one on appointment)
Hold a valid Drivers licence and have access to your own private vehicle.
Desirable
Current First Aid certification (or willingness to train and use).
Experience
Essential
Have direct experience of managing multi-strand visitor/commercial services in a heritage or tourist-attraction context;
Possess excellent communication skills (written and oral)
Computer literacy with excellent ability on MS software;
Excellent leadership and influencing skills;
Excelle Well-developed time management and organisation skills.
Experience in a retail and sales environments
Experience in a catering environment
Line management experience
Desirable
Current First Aid certification (or willingness to train and use).
Multi-site management experience.
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