Job Description
Customer Services Representative - Manchester £27,300 + Hybrid Working + Clear Progression
A chance to join a fast‑growing, forward‑thinking financial services organisation right here in Manchester. This is an exciting opportunity to be part of a business that's transforming how customers manage their investments, pensions and long‑term financial goals.
We're looking for outstanding Customer Service Representatives to join our expanding team and help deliver exceptional service across a range of investment products.
What You'll Be Doing
You'll be the first point of contact for customers, supporting them across products such as Trading Accounts, Stocks & Shares ISAs and SIPPs. You'll be trusted to:
Understand each customer's needs and take full ownership of their query
Provide clear, confident guidance on products and services
Handle complex queries with accuracy, professionalism and care
Build strong relationships and deliver the exceptional service we're known for
Work in a fast‑paced, specialist contact centre environment where high standards matterEvery day brings something different, and you'll be speaking with new people constantly.
Why This Role Stands Out
Hybrid working: 3 days in the office, 2 days from home (after probation)
Brand‑new, purpose‑built offices
A varied role where no two days are the same
A supportive team culture with strong leadership and ongoing development
A clear 3‑tier progression pathway with pay increases linked to performance
Progression & Development
You'll start with a full induction and hands‑on support from your Team Lead.
As you grow, you'll move through a structured progression framework - gaining deeper product knowledge, handling more complex queries, and increasing your earning potential.
Shift patterns vary between 7:45am-5:45pm Monday to Friday, with one later shift week every 8 weeks once trained in international dealing.
What You'll Bring
Experience in a contact centre or customer‑focused environment
Confidence handling complex products or detailed information
Strong communication skills and a genuine passion for helping customers
Ability to multitask across systems while staying calm under pressure
Experience in an FCA‑regulated environment is a bonus
Requirements
Ability to build rapport across all communication channels
Strong IT skills and confidence navigating multiple systems
Comfortable working independently and making sound decisions
Able to manage multiple tasks in a fast‑paced environmentIf you want a role where you'll grow, be challenged, and be part of a business that's shaping the future of financial services, this is the opportunity.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age