Willmott Dixon are currently recruiting for a Customer Service Coordinator to join our London & East construction business. Based in Hitchin, Hertfordshire, we deliver projects across multiple sectors within north London, the northern home counties and East Anglia.
This role is based within our Customer Service Team who strive to ensure that our customers are well informed and always receiving the best service. This will be a hybrid role, and you will need to be based in our Hitchin office 3 days a week.
Some of the duties and responsibilities of this role will include:
* Providing administrative support to the Customer Service Managers and seeking technical assistance when required.
* Multi-tasking to organise operatives and trades people.
* Reviewing the status of all 'open' tasks with other team members.
* Producing accurate and well-presented documentation within timescales required for internal meetings and for our customers.
* Effectively communicate with supply chain partners and customers on the progress/completion of defects through multi-faceted techniques and methods.
* Ensuring compliance with customer service procedures.
* Managing complaints in line with customer service procedures.
* Ensuring satisfactory completion of defects in writing from the supply chain partner and customer.
Essential criteria:
* Proven experience within an administration / coordination role
* Proven experience of using Microsoft Office and other packages for the collation of data
* Have a proven ability to communicate to people at all levels of an organisation
* Experience of using databases and report writing
* Good level of education, including Maths & English (both written and spoken)
Desirable criteria:
* Experience within a customer service environment
* Ability to multitask and organise trades people as required
Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer.
Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme.
With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive.
Willmott Dixon was awarded No 1 in the Best "big" Companies (2022) to work for and the Times Top 50 Employers for Gender Equality 2024 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
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