About the Role:
We are seeking a Field Service Engineer based at our Treforest Depot.
The primary focus of this role is to provide exceptional service to both internal and external customers. You will actively identify revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or other machinery
* Diagnose mechanical issues using technical knowledge and computerized diagnostic tools, providing guidance to customers
* Operate in a commercially focused manner, seeking additional service revenue and promoting aftermarket solutions
* Follow quotations and time guides, alerting management to potential additional work
* Ensure software updates are installed as released
* Complete tablet inputs, electronic reports, and timesheets in real-time, detailing work performed
* Order necessary parts and return used parts in a clean condition upon job completion
* Work overtime and respond to call-out requests as needed
* Attend relevant product or systems training courses
Requirements
Knowledge, Skills, and Experience:
* Formal engineering qualification in Plant Maintenance, Agricultural/HGV mechanics, or related discipline (e.g., NVQ 3/C&G)
* Experience in repairing and maintaining heavy construction equipment, with proven skills in diesel engines, transmissions, drive lines, hydraulics, and electrics
* Advanced diagnostic skills and a thorough understanding of hydraulics, electrics, and EATS
* Effective communication skills with colleagues, management, and customers
* Cost-conscious approach to maximize profitability
* Strong problem-solving and diagnostic abilities
* Proficiency with computer systems and Outlook
* Attention to detail and conscientiousness
* Responsibility, reliability, honesty, and trustworthiness
* Ability to understand technical literature and systems
Desirable:
* Experience in Welding and Fabrication
Benefits
What's in it for you?
Alongside a competitive salary, we offer a range of fantastic benefits!
Taking Care of You
* Health Cash Plan: Reimbursements for prescriptions, glasses, dental, physiotherapy, and more; basic plan covered with optional upgrades
* Free Physio Access: Phone or video consultations
* 24/7 GP Service: Private GP access anytime
* Additional health and wellbeing support
Life Outside of Work
* Enhanced Sick Pay for recovery
* Family Leave: Maternity, paternity, and adoption leave
* IVF Support: Paid treatment and appointment leave
* Retirement Support: Bonuses and phased retirement options
Financial Extras
* Pension: Company matches contributions up to 5%
* Car Leasing: Salary sacrifice schemes via Tusker or Octopus
* Cycle to Work: Savings on bikes and accessories
* Discounts Platform: Savings on groceries, holidays, shopping, and more
Feeling Part of the Team
Access to team benefits such as refer-a-friend bonuses, long service awards from three years, volunteering days, Christmas shutdown, and involvement opportunities through Employee Council, Social Committee, and awards. #J-18808-Ljbffr