Role: Collections Agent
Location:Sevenoaks
Hours: Monday to Friday, rota between 8am-7pm
Salary: 24,500pa - 27,050pa + CompanyBenefits
We are currently recruiting for aCollections Agent for a fantastic financial services organisation.We are looking for an individual ideally with a background inCollections Credit Control or similar to join their expanding team.
Key Responsibilities:
-Deal with telephone and email queries from customers who areexperiencing financial difficulties, finding suitable paymentsolutions for any missed payments
- Collect cardpayments, or set up payment plans
- Display compassionand understanding towards customers in vulnerable circumstances,ensuring that all vulnerable or potentially vulnerable customersare managed appropriately
- Accurately recordconversations and administrative actions within the relevantsystems
- Identify Expressions of Dissatisfaction andpotential complaints, recording these accurately and passed to therelevant team
- Review processes which could be automatedor enhanced to improve the customer andbusiness
experience, sharing this with your teamleader
- Identify and raise any risks with your teamleader
PersonSpecification:
- Strong interpersonal skills,able to establish working relationships at all levels
-Excellent customer service skills
- Comfortableidentifying and raising issues
- Appreciates theimportance for attention to detail
- Resilient, notderailed by a setback
- Demonstrates a sense of urgencyand strong work ethic
- Professional and wellpresented
Additional Requirements:
-Office hours are between 8am-7pm, shift-based rota
-Hybrid working available after training completed (3 days in theoffice as a minimum)
At KHR we take care toensure that you are represented as well as possible so it is worthchecking your CV for layout, spelling and grammar as well as makingsure it is up to date before you submit. If you feel you need tohighlight particular qualifications, skills or relevant experiencewith regards to a specific role then please add a cover letter or apreface page. This does not need to be formatted in the samemanner. In addition, if your CV is heavy with graphics etc, pleasecould you also submit a "clean" copy in Word. Thankyou.
KH Recruitment Ltd is acting as anEmployment Agency in relation to this vacancy. KHR - RecruitmentSpecialists is a trading name of KH Recruitment Ltd Keep in touchwith us online for job alerts, industry updates andmarket...
CollectionsAgent, Credit Control, Debt Recovery