Technical Services Manager
Location: Wellcome Genome Campus, Cambridge
Company: WPS
Type: Full-time, Permanent
About The Role
We are looking for an experienced Technical Services Manager to lead the delivery of high‑quality hard services at the prestigious Wellcome Genome Campus in Cambridge. This is a pivotal leadership role where you will drive excellence across M&E maintenance, compliance, and project delivery—ensuring a safe, efficient, and customer‑focused environment for a world‑leading scientific research campus.
What You’ll Be Doing
* Lead and manage supervisors and engineering teams delivering M&E maintenance, compliance, and operational excellence
* Drive performance and development of your team, ensuring robust training and succession planning
* Oversee supply chain partners, ensuring best value procurement and high compliance standards
* Build strong client relationships, presenting KPI and MI reports and ensuring exceptional service delivery
* Ensure compliance with Wates Operating Framework and all SHEQ standards
* Support project delivery, including extra works and M&E/fabric upgrades
* Mobilise new buildings, carrying out due diligence, risk assessments, and condition reporting
Essential Experience
* Strong background in hard FM / M&E services delivery
* Proven leadership experience managing teams in a customer‑focused environment
* Excellent communication and stakeholder management skills
* Good working knowledge of Health & Safety legislation
* Experience managing multiple priorities, projects, and operational demands
Qualifications & Technical Expertise
* Recognised qualification in a relevant trade (Electrical, Mechanical, Gas, or F‑Gas)
* Minimum 5 years' experience at supervisory or managerial level within hard services FM
* Strong commercial awareness and experience supporting project costing and delivery
Desirable
* BIFM (IWFM) qualification or equivalent
* IOSH or NEBOSH certification
* Experience using CAFM / PPM systems (e.g. Concept)
Leadership & Behaviours
* A motivational leader who develops high‑performing teams
* Customer‑focused, delivering exceptional service standards
* Proactive and solutions‑driven, always striving for improvement
* Collaborative and approachable, building trust across teams and stakeholders
* Committed to safety, quality, and compliance
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks.
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