Job Description
Job Title - Leasehold Officer
Location - Staines
Contract - Temp 12 weeks - Possibility of Permanent Thereafter.
Hours - 35
Role summary - Are you an experienced Leasehold Officer looking for your next challenge? We have an exciting opportunity for a dedicated and professional Leasehold Officer to join a well-established housing organization based in Staines. This is a temporary 12-week position, with the potential to become a permanent role for the right candidate. If you are knowledgeable in managing service charges, have experience in retirement living, can handle anti-social behaviour (ASB) cases, and are adept at conducting estate inspections, this could be the perfect opportunity for you.
Key Responsibilities:
1. Oversee accurate calculation and administration of service charges.
2. Monitor service charge budgets and provide regular reports.
3. Address and resolve service charge queries and disputes.
4. Manage leasehold properties within retirement living schemes, ensuring compliance with lease terms.
5. Provide exceptional customer service and support to residents in retirement living schemes.
6. Respond to and resolve anti-social behaviour (ASB) cases, working with residents and external agencies.
7. Take proactive measures to prevent ASB and address potential triggers.
8. Conduct regular estate inspections, ensuring properties meet health and safety standards.
9. Report any areas in need of repair or improvement and liaise with contractors or maintenance teams.
10. Act as the primary point of contact for leaseholders, addressing concerns and queries promptly.
11. Maintain accurate records of interactions with leaseholders and ensure compliance with regulatory standards.
12. Engage with residents and promote positive relationships within the estate community.
Requirements:
13. Proven experience as a Leasehold Officer or in a similar role within housing or property management.
14. Strong understanding of leasehold management, including service charges, ASB legislation, and retirement living schemes.
15. Must hold or be willing to obtain an Enhanced DBS certificate.
16. Excellent written and verbal communication skills.
17. Ability to build strong relationships with residents, colleagues, and external agencies.
18. Strong organizational skills with attention to detail.
19. Experience in conducting estate inspections and identifying areas for improvement or repair.
20. A proactive approach to problem-solving, particularly around ASB and property maintenance.
21. Ability to manage multiple tasks simultaneously while maintaining high standards.
22. Compassionate and professional approach to dealing with residents' concerns and issues.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.