Overview
We are searching for a Parts & Aftersales Advisor to join a growing team at a reputable garden machinery distribution company based in Swindon. This role will start following a successful interview.
Responsibilities
* Assist customers, including members of the public (B2C) and trade clients (B2B), over the phone and online with parts inquiries.
* Identify and recommend the correct parts based on customer needs.
* Provide technical support and troubleshooting assistance.
* Upsell additional products and services when appropriate.
* Handle customer complaints and returns professionally.
* Process sales transactions using our premier stock system.
* Prepare invoices, quotes, and purchase orders.
* Coordinate with suppliers and service technicians for part orders.
Requirements
* Experience in lawnmower, garden machinery, or automotive parts sales (preferred but not essential).
* Excellent communication and customer service skills.
* Ability to use parts lookup software and online catalogues.
* Basic computer skills (MS Office).
* Strong attention to detail and problem-solving skills.
Pay and Hours
Monday to Friday, 08:30-17:00
For the successful candidate in this field, there are progression opportunities within the department. This role is ideal for candidates looking for a new career path with previous experience in customer service or parts advising. Full training is provided. A technical background in small engines, lawn equipment, or mechanics is preferred but not essential. Experience in a similar role is also beneficial.
Job Types
Full-time, Temp to perm
Benefits
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
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