Overview
This role is 24 hours per week, any 3 in 6 days including bank holidays. You will be delivering frozen Wiltshire Farm Foods meals to customers’ doors and providing friendly, reliable service. Work takes place in a coldstore environment at -20ºC; protective clothing is provided along with breaks to warm up as needed. You will be part of a wider team and may support other teams or office staff as required. This is a customer-facing delivery driver position within Wiltshire Farm Foods, part of the apetito group.
Salary: £12.60 per hour + bonus + company benefits.
Wiltshire Farm Foods is the UK’s largest ready-meal supplier, delivering over 330 different meals across the UK, primarily to the elderly, their families, and healthcare professionals. The organisation aims to provide good old-fashioned service while operating as an ethical and sustainable company.
Responsibilities
* Deliver frozen meals to customers in a timely manner
* Pick orders within the coldstore
* Use our app to update customers deliveries
* Deliver exceptional customer service at all times
* Undertake pre-shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Assist the office and picking teams when required
* Report health and safety, stock quality and mechanical issues
* Support the team if another member is absent or on holiday
* Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential
* Experience within a customer service-based role
* Full UK Manual Driving Licence
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience of multi-drop delivery
* Experience within a care-based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Requirements & Regulations
You must have held a UK manual driving licence for at least two years. All offers of employment are subject to a Driving Assessment, Driving Licence checks, and basic DBS checks. As the role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. Guidance about disclosure of convictions can be found on the Ministry of Justice website.
Benefits & Company Values
* Competitive salary - accredited Living Wage employer
* 33 days holiday per year, including bank holidays
* Option to purchase up to 5 additional days of holiday per year
* Discretionary annual bonus scheme
* Pension scheme with employer matched contributions up to 4%
* Life assurance worth at least 1x annual salary
* Free turkey or voucher at Christmas
* Apetito perks scheme including salary sacrifice options and retail discounts
We are a family-owned business focused on making a real difference and delivering outstanding meals. We support British food and farming and aim to reach Net Zero by 2040. We are committed to inclusion and providing an ethical, sustainable workplace where everyone can reach their full potential.
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