Job Title: Project Manager - Insurance
Experience: 8 years Plus
Location: London
About the Job
The Project Manager - Insurance leads end-to-end delivery of insurance-related projects, ensuring alignment with business goals, regulatory requirements, and customer experience needs. The role involves managing multiple stakeholders, overseeing project lifecycle activities, and implementing technology or process enhancements within insurance operations.
Hybrid working
The places you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home, noting that you will be unable to work at home 100% of the time.
Your Role
* Plan, execute, and oversee insurance domain projects (Policy Administration, Claims, Underwriting, Billing, CRM, Compliance, Digital Insurance platforms).
* Define project scope, timelines, resources, and budgets.
* Create and maintain project documentation including project plans, RAID logs, and governance reports.
* Ensure adherence to regulatory and compliance requirements (IRDAI, GDPR, HIPAA, SOX‑depending on region).
* Manage project risks, issues, dependencies, and change requests.
* Work with business teams (Claims, Underwriting, Actuarial, Sales, Customer Service, Operations) to capture detailed requirements.
* Analyze and improve insurance processes such as New Business & Policy Issuance, Claims Processing, Renewals & Endorsements, Underwriting Workflows, Fraud Management.
* Collaborate on system implementations of insurance platforms (Guidewire, Duck Creek, LifeAsia, Ingenium, ALIP, Policy Enter, Claim Enter, etc.).
* Act as the primary communication bridge between business users, technology teams, and leadership.
* Facilitate requirement workshops, UAT sessions, sprint reviews, and steering committee meetings.
* Present project status, KPIs, and dashboards to senior management.
* Lead Scrum ceremonies when projects follow Agile frameworks.
* Develop product backlog, track sprint progress, and ensure team velocity improvement.
* Apply hybrid (Agile + Waterfall) delivery where required by regulatory or operational constraints.
* Manage cross‑functional teams including developers, testers, BAs, architects, and vendors.
* Mentor junior PMs, BAs, and project coordinators.
* Ensure on‑time delivery, quality assurance, and operational handover.
* Define testing strategy for insurance applications.
* Coordinate with QA teams for test case design, execution, and defect management.
* Support UAT cycles with business teams and ensure sign-offs.
Required Skills & Qualifications
* Bachelor's degree in Business, IT, Finance, or related field.
* 5‑10 years of experience in Project Management with at least 3+ years in the Insurance domain.
* Strong understanding of insurance processes (Life, Health, General, P&C).
* Experience with Policy Admin Systems, Claims Systems, Underwriting Workflows, CRM and Customer Experience Platforms.
* Proficiency in PM tools: JIRA, Confluence, MS Project, ServiceNow PPM, Azure DevOps, Smartsheet.
* Strong documentation, analytical, and stakeholder management skills.
Preferred Skills
* Certifications: PMP, Prince2, CSM/PSM, SAFe, Lean Six Sigma.
* Experience with core insurance platforms (Guidewire, Duck Creek, LifeAsia, etc.).
* Exposure to digital transformation projects (eKYC, digital onboarding, AI‑based underwriting, automation).
* Knowledge of insurance regulatory requirements.
EEO and Disability Inclusion Statement
We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. We will offer an interview to all candidates who declare a disability and meet the minimum essential criteria for the role. Please opt in during the application process.
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