About Somerce
Somerce is a social commerce agency specialising in TikTok Shop. We help brands unlock the power of live commerce, short-form video, and influencer-led marketing to drive revenue on social platforms. As one of the fastest-growing agencies in this space, we're now looking for a proactive and organised individual to join us as a TikTok Live Moderator, supporting our hosts and clients during live sessions to ensure smooth delivery, strong sales, and a seamless customer experience.
What You'll Be Doing
* Moderating Live Sessions: Support the live host during TikTok Live shopping sessions, managing chat engagement, and ensuring audience questions are answered accurately and in a timely manner
* Managing Flash Deals & Stock: Set up and adjust flash deals during the stream, monitor stock levels, and communicate updates to the host and Somerce team in real time
* On-the-Day Adaptation: React quickly to live challenges, whether that's adapting deals, troubleshooting tech issues, or adjusting the flow of the session based on performance
* Host & Team Liaison: Work closely with hosts to feed them live information (deals, FAQs, product push priorities) and with the Somerce team to align on client goals
* Ensuring Smooth Operations: Handle the behind-the-scenes execution during live sessions, keeping everything running efficiently across long-form streams (6-12 hours)
* Reporting & Feedback: Provide post-live insights and flag opportunities to improve processes, engagement, and sales performance.
Requirements
* Confident communicator with strong organisational skills and attention to detail
* Solid understanding of TikTok, live commerce, and audience behaviours on the platform
* Comfortable working in fast-paced, high-pressure live environments
* Quick thinker who can problem-solve and adapt on the spot
* Tech-savvy and comfortable learning TikTok Shop backend tools
* Flexible availability - must be available for evening shifts and occasional weekends
* Willingness to work in person with our team at Somerce Studios (Manchester, occasionally London) during live sessions
Benefits
* High-Growth Environment: Be part of one of the fastest-growing social commerce agencies, with plenty of opportunities to grow your role
* Exciting Clients: Support a diverse mix of brands - from beauty and lifestyle start-ups to well-known household names
* Supportive Culture: Join a collaborative, creative team where fresh ideas and initiative are valued
* Tangible Impact: Play a crucial behind-the-scenes role in driving live sales and shaping client success