Help Desk Coordinator: Bellshill, ML4 3NJ
We are seeking a Helpdesk Coordinator for our client in Bellshill, ML4 3NJ, with opportunities available across the United Kingdom. Join us and be part of something greater, where you can act with purpose and thrive in your own way.
Responsibilities:
1. Respond promptly to incoming calls and emails according to client service level agreements.
2. Maintain high accuracy in information gathering and inputting.
3. Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
4. Be fully conversant and compliant with all processes supporting Helpdesk services, ensuring compliance with contractual KPI targets.
5. Provide excellent customer service via telephone, maintaining a polite and professional manner, and follow up on all requests to completion, including proper handovers where necessary.
6. Develop and maintain effective working relationships at all levels with both internal and external customers.
7. Adhere to all company policies, including the code of conduct, data protection, and confidentiality.
What You Bring:
1. FM Helpdesk experience
2. Experience working to strict SLAs and KPIs
3. Good customer service skills
4. Excellent attention to detail and high accuracy
5. Experience working in a fast-paced environment
6. Proficiency with Microsoft Office packages
For more details, please apply today or contact Anil.
Randstad CPE values diversity and promotes equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments or additional arrangements to support your application.
Candidates must be eligible to live and work in the UK.
When advertising vacancies, we act as an Employment Agency for permanent roles and as an Employment Business for temporary/contract roles.
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