Senior Smart Advisor
Department: YUR - 2060 - Metering
Employment Type: Permanent - Full Time
Location: Nottingham
Reporting To: Smart Metering Manager
Compensation: £28,000 - £30,000 / year
Description
Reports to: Smart Metering Manager
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week
Based in Nottingham, we are looking to expand our Smart metering Team due to continued success & growth and have created an exciting opportunity for an experienced Senior Smart advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.
This role requires somebody to have experience in smart metering and the technical aspects of the energy industry. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.
Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
What We Need from Yü
Here’s a taste of what you’ll be doing:
* Implementation of smart metering strategies, policy & procedures, and best working practices to ensure compliance with industry and regulatory bodies are met.
* Experience of working with a Smart Adapter preferably.
* Collaborate with internal and external stakeholders who impact the customer experience and to ensure that our 3rd parties deliver on their contractual obligations.
* Regularly conduct performance reviews/121’s/return to work meetings across the team.
* Investigate and resolve all escalated customer queries/tickets & complaints.
* Ensure all key processes and KPI’s within the team are performed and met.
* Carry out other reasonable duties as determined by management.
* Always represent Yu Energy Values and Habits.
About Yü
If you have what it takes you could be just what we’re looking for…
* Sharp – Effective decision-making skills to manage technical workload.
* Experience – Energy industry experience is essential for this role.
* Great communicator – you have first-rate communication and interpersonal skills at all levels.
* Ambitious – you don’t just want another job; you want a career opportunity.
* Analytical – naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
* Motivated – you have a “can do” attitude and love to see success.
* Team player – you enjoy working closely with a motivated team to help them develop.
* Flexible – you’re a strong team player who can adapt as the role and business develops.
Yü Come First
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Generous bonus scheme based on individual and team performance
* Training and development opportunities to Supervisory and Management positions
* Training and development opportunities to spend time in our sister business Yu Smart
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
#YUIndeed
#J-18808-Ljbffr