Software Analyst Hereford, England, United Kingdom Type: Permanent Working Pattern : Hybrid Who Are we? MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children. We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round. We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about. As our business continues to grow we are recruiting for a talented Software Analyst to join our growing team. Why not come be a part of our journey to success and take advantage of all MandM can offer you! The Role Scope Reporting to the Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. ✨Role Key Responsibilities: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department’s software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) About You About You ✨Competencies Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework ✨ Personal Skills Systematic/methodical approach to work and problem solving Confident and able to investigate/solve complex problems Driven by results, completing work on time and budget Able to work collaboratively and flexibly with others to provide solutions and meet objectives Able to effectively prioritise and multitask Willing to work out of hours as a part of a rota’d on-call support team Communicates clearly and concisely to a variety of audiences, inside and outside the organisation Continual development and improvement of skill set, knowledge and understanding, both inside and outside of the workplace ✨ Technology Skills Working as a Software Analyst you will be working with the following technologies, so a good working knowledge of some or all of these would be an advantage. Google Cloud Platform (GCP – IaaS, PaaS & SaaS) Microsoft Server OS Microsoft Active Directory Microsoft IIS (7.5) Microsoft SQL Server (from 2019) Powershell Terraform Packer About Us At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do. The People ✨ I ntegrity ✨ Teamwork ✨ Accountability ✨ Entrepreneurial Approach More than a Role ✨ Competitive Salary: Your talent deserves recognition Company bonus: We succeed, you benefit Career Growth: Opportunity to grow Staff Discounts: Stay stylish with our exclusive discounts. Company Pension: Secure your financial future. ️ Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week Birthday Delight: Take your special day off to celebrate YOU Free Parking Health & Wellbeing programme; we’ll look after you