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Compliance Assurance Manager, Basingstoke
Client: Birchlake Recruitment
Location:
Job Category: Other
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EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Our client is seeking a Compliance Assurance Officer/Manager, possessing 2-3 years experience in credit lending to support compliance monitoring.
The person will oversee consumer duty outcomes testing and support delivery of the compliance monitoring plan.
Overall purpose of the role:
The focus of this role is to lead assurance monitoring, deliver quality assurance monitoring in support of the 2LOD compliance risk management framework and operational processes within 1LOD. The Compliance Assurance Manager will support thematic and assurance monitoring reviews with a particular focus on regulatory risk, providing support, guidance, and challenge to achieve regulatory compliance and good customer outcomes.
Responsibilities and accountabilities:
* Support and deliver the compliance assurance monitoring program, providing high-quality risk-based monitoring and reporting to evidence regulatory compliance.
* Contribute to the Compliance Assurance Plan and other initiatives, managing the framework for compliance risk thematic reviews and ongoing monitoring activities.
* Deliver assurance monitoring, working closely with other risk functions to support all monitoring activities.
* Conduct customer outcomes testing in accordance with regulatory requirements of the Consumer Duty regulations and second-line assurance framework.
* Identify and report on compliance risks, providing advice and recommendations for risk mitigation.
* Maintain policies and standards for testing and monitoring compliance controls across all functions and business activities.
* Develop standards for scoping, performing, and documenting compliance assurance activities.
* Act as an advocate for compliance with legal, regulatory, and company standards, promoting a positive risk culture emphasizing transparency, action, and rigor, especially regarding customer outcomes.
* Liaise with first-line business areas to understand key processes and how controls support compliance, identifying gaps and weaknesses, especially in Arrears Management, Vulnerable Customer Management, and Complaints Handling, ensuring good customer outcomes.
* Maintain up-to-date knowledge of the FCA Handbook and key regulatory requirements (e.g., Consumer Duty, CONC, DISP, SMCR, and the CCA) and apply these to advice, guidance, and assurance activities.
You:
* Minimum of 2 years compliance monitoring experience in a consumer credit environment.
* Focused on customer outcomes with a sound understanding of the Consumer Duty and relevant regulations.
* Strong audit or assurance testing background.
* Proven ability to write detailed policies, procedures, regulatory updates, and breach reports.
* Strong interpersonal skills to establish effective relationships at all levels.
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