This job is with Hyatt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Sarena de Muro Mallorca Resort Destination by Hyatt is seeking a dynamic F&B Pool Manager. In this role you will be responsible for delivering superior Food and Beverage Service and maximizing customer service. This position reports to the Director of F&B.
Key Responsibilities:
· Coordinating daily pool restaurant management operations
· Maintain high standards of high-quality control
· Oversee smooth operations in all areas, including the pool kitchen and bar areas
· Deliver superior food and beverage service and maximizing customer satisfaction
· Respond efficiently and accurately to restaurant customers
· Delegate responsibilities and supervise business operations
· Support in hiring, training, motivating, and coaching employees as they provide attentive, efficient service to pool customers, assess employee performance and provide helpful feedback and training opportunities
· Resolving conflicts or complaints from pool and bar customers and employees
· Monitoring store inventory activity and ensuring proper provisions
· Support Operations Managers to manage procurement/purchasing, vendor relations
· Provide effective and efficient processes and strategies to evolve revenues and controls on expenses (generate and manage cost reports)
· Support Operations Managers to establish and achieve business and profit objectives – Financial responsibility of the restaurant
· Ensure staff members follow company policies and procedures
· Operating equipment responsibility
· Other duties to ensure the overall health and success of the business