Service Manager
We are working alongside a large technology firm seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment.
You'll act as the single service owner, working within a DevSecOps and Agile model, coordinating continuous service improvements and providing clear direction across teams.
What you'll be doing:
Owning BAU service delivery and meeting contractual SLAs
Driving cost optimisation and service improvements
Ensuring Run teams understand client deliverables and priorities
Leading daily stand-ups and managing escalations
Ensuring Business Continuity Plans are in place and aligned with client BCPs
What you'll bring:
Strong service ownership mindset with the ability to work in complex client environments
Confidence operating under pressure and navigating ambiguity
Excellent stakeholder management and communication skills
A proactive, results-driven attitude with a passion for change and improvement
Willingness to travel to client meetings when required
Desirable experience:
Vendor, financial, risk and change management
Performance metrics, negotiation and conflict resolution
Trusted advisor approach with strong customer focus
Ideally a sole British national
What we offer:
Competitive salary and pension scheme
Select benefits (private healthcare, gym membership, childcare vouchers & more)
Perks at Work discounts
Recognition programmes, incentives and regular social events
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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