Business Systems Trainer / Systems Support LeadRedhill, Surrey Hybrid Working PermanentSalary: £45,000+ DOEWe're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams.This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business.The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams.This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.Key responsibilities:Deliver face-to-face and one-to-one systems training to frontline trades and operational staffSupport users with day-to-day system and process queriesCreate simple user guides and training materialsHelp improve system usage, user adoption, and operational processesIdentify trends, recurring issues, and opportunities for improvementSupport testing, upgrades, and system changesWork closely with operational teams, managers, and IT stakeholdersWhat they're looking for:Experience supporting or training users on CRM/business systemsStrong communication skills with the ability to explain systems clearly to operational or non-technical usersExperience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficialProcess improvement and problem-solving skillsExperience with Dynamics or similar systems is desirableAdditional information:Hybrid working - typically around 2 days per week in the officeRedhill location, so ability to commute/drive is beneficial